Anyway, I didn’t recognize the voice of the woman who answered the phone, which was weird. I’ve been a patient at that practice for over a decade and I know all of the office assistants (and they all know me). So when my doc didn’t call me back that day, or the next, I didn’t get upset. Not with her. I figured that I’d spoken with a temp and that she’d messed up the message. Lost it or whatever. ’tis the season for office temps.
So I called back a few days later and left another message. It was the same woman, the one whose voice I didn’t recognize. I specifically mentioned that this was the second time I’d called, and that perhaps she misplaced my previous message. I got a call back from my doctor within a couple of hours.
She (my doctor) was falling all over herself apologetic. She felt bad that I’d waited so long for a call back. I told her that it wasn’t a big deal. And it wasn’t. Because, while I would have liked to chat earlier, it wasn’t an emergency. And, more importantly, I know her and trust her and know that she cares about me and my well-being.
So why am I telling this story here? Well, trust is funny thing. It takes a while to build. A history of following-through. Of keeping your word. Returned calls and whatnot.
When there’s earned trust then a missed call doesn’t matter.
Much like, when (IF?) I trust a guy or a friend, I don’t mind much if they’re late or forget to call me back. No one’s perfect.
But trust isn’t impervious to damage. Trust can unravel. I’ve seen it happen. Had it happen to me. More often than I care to remember.
It will never stop shocking me, the way human beings take each other for granted. The way we assume that the people closest to us will forgive our bullshit. As if we all have a get-out-of-jail-free card once we earn a person’s trust. Instead of realizing that trust is hard to build, easy to destroy. #randomthoughts